“Whoever’s job it is to worry about customer experience should be listening to lived experience.” That was one of the key messages from our recent online discussion. Learn more here.
The Three Hands Lived Expert Research Community brings together over 200 people from across the UK with experience of a wide-range of different issues that life can throw at you – bereavement, dementia, neurodiversity, mental health and financial vulnerability to name just a few...
When you think about the future of banking, what comes to mind? More services on apps? Artificial intelligence? A cashless society? For many of us, these developments make banking intelligent, responsive and accessible.
Jan recounts conversations with our lived experts that demonstrate that for some people these sorts of ‘advances’ simply don’t work…
Through our work in Leadership & Talent Development, Community Impact and Social Insight, we created business value and social value hand in hand. Our short report is packed full of case studies and impact data.
We are pleased to announce that the Outside In Project will be back in 2022 – we will once more be bringing together twelve businesses from different sectors to learn about and act upon some of the most important issues in society for the benefit of their customers, colleagues and communities.
Chris Fitch brings together an expert panel to explain just what an ‘expert by experience’ is, how organisations select which experts and charities to work with, and how this engagement can improve outcomes for vulnerable customers.
This week we have launched the Outside In Project, a brand new way for people in businesses to reach beyond their corporate walls in order to understand and act upon the most important issues for their colleagues, customers and communities.
Tapping into ‘lived experience’ can support any vulnerable customer strategy and social innovation agenda. But what are the real benefits and how do you do it really well?
