News

Chris Fitch brings together an expert panel to explain just what an ‘expert by experience’ is, how organisations select which experts and charities to work with, and how this engagement can improve outcomes for vulnerable customers. Jan is one of the speakers, focusing on the difference between market research and using lived experience.

This week we have launched the Outside In Project, a brand new way for people in businesses to reach beyond their corporate walls in order to understand and act upon the most important issues for their colleagues, customers and communities.

This month's Social Issues Spotlight explores what all businesses need to know about the UK's ageing population.

Tapping into ‘lived experience’ can support any vulnerable customer strategy and social innovation agenda. But what are the real benefits and how do you do it really well?

This month's Social Issues Spotlight explores what all businesses can do to support social mobility.

This month's Social Issues Spotlight explores what all businesses can do to support people with digital inclusion.