Money Advice Trust podcast on lived experience

On this VulnerabilityMatters podcast, Chris Fitch brings together an expert panel to explain just what an ‘expert by experience’ is, how organisations select which experts and charities to work with, and how this engagement can improve outcomes for vulnerable customers. Jan is one of the speakers, focusing on the difference between market research and using lived experience, the case for working with lived experts and the ‘golden rules’ of doing so, amongst other topics.

Have a listen if you would like some great hints and tips on the value of bringing lived experts into the creation of products, services, customer service and customer experience.

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