Insights on issues that matter: Impact Report 2023

Our work this year covered a huge range of social and environmental themes, and was underpinned more than ever by insight from those with lived experience.

Through our projects, we helped businesses improve experiences for vulnerable and underserved customers in areas such as bereavement, dementia and digital exclusion.

96% of business participants agreed that such projects had helped to generate ideas for delivering products, services or customer experiences in new ways.

And our work values both lived experts and charity experts highly, creating over £160,000 of revenue for the amazing people involved in our projects.

Our short report brings our impact in 2023 to life across these three strands with data, case studies and comments from those involved.

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