We are thrilled that, together with NatWest Group, we came away with the Insight Impact award from the AURAs 2024.
The AURAs recognise the very best work in insight and research. This award was for our work on the NatWest Inclusive Design Panel, which brings together experts from charities, and ‘lived experts’ in a variety of vulnerability circumstances, to help people at NatWest design more inclusive products and services.
We’re so proud of the lived experts on the panel whose feedback and ideas have helped countless product owners and designers at NatWest make communications, online journeys, app features and many other type of customer interactions even more inclusive and accessible.
We owe massive thanks to the lived expert panellists, as well as to experts from charities and social enterprises including Christians Against Poverty, Carers UK, Mind in Croydon, Ambitious about Autism and Innovations in Dementia who come to the panel to share their respective expertise and advocate on behalf of the people they support. What an exciting evening at the AURAs it was, with Conchita from the Three Hands team, and Hannah from NatWest, picking up this coveted trophy!
