For some people, the consequences of a power cut could be critical. We gathered a panel of people from our Lived Experts Research Community medically reliant on uninterrupted power to hear their views on back-up power solutions and future green developments.
A series of ongoing conversations between ‘lived experts’ at the sharp end of issues that life can throw at you, and people in a variety of roles at Lloyds Banking Group, sheds light on the realities of life for vulnerable customers.
We engaged people responsible for the Consumer Duty in six financial services businesses – covering banking, pensions, savings, investments and financial advice – with lived experts in vulnerable circumstances, to help them better respond to the regulator’s new requirements.
Quilter wanted to make improvements to their bereavement processes to give the loved ones of deceased customers a better, simpler and easier experience. We supported with insights and ideas from lived experts and charity ‘critical friends’.
Many assume the move to a cashless society is only a matter of time. This programme’s aim was to deepen the bank’s understanding of how and why millions of people in the UK continue to choose to use cash.