There is a special space somewhere between the corporate world and the charity world, and I’ve been lucky enough to work in that space for the last 17 or so years, stepping into both worlds, helping to bring the two together for mutual benefit.

I started Three Hands Insight having seen the depth of knowledge and expertise in the non-profit sector on issues that affect customers. At the same time I realised that this expertise was not being tapped into by businesses, and not valued by the charities themselves, and with support from some fabulous friends and colleagues I set out to rectify that.

Michael is a Director at Three Hands and has played a key part in the development of the social insight work since he joined the business in 2018.

Conchita is Three Hands’ Three Hands’ Head of Projects. On joining the organisation in 2021 her first role was to start building our Lived Expert Research Community from scratch.

I joined Three Hands focusing on its ‘Social Insight’ arm, bringing my experience as a qualitative and ethnographic researcher across the public, private and third sectors. I strongly believe that listening to different people’s stories is a powerful way to construct a genuine understanding of the world, fostering empathy, and inspiring meaningful change.

Since joining Three Hands in July 2024, I’ve combined my passion for social impact, diversity, and inclusion with a solid background in qualitative research. My experience managing and conducting research projects across various sectors at insight agencies—from focus groups to ethnographic studies—has fuelled my love for uncovering the stories that drive meaningful change.

I joined Three Hands in early 2026 as a Researcher. In my previous role, I worked as a Senior Research Consultant, leading and delivering research and engagement projects for local and central government. My work primarily focused on engaging directly with vulnerable and marginalised communities who face barriers to accessing public services, from healthcare to employment, to better understand their experiences and needs and help ensure that services are designed in ways that are accessible and work for them.

I am an Inclusive Design Researcher at Three Hands Insight. My work focuses on helping organisations move beyond assumptions and engage directly with the realities of people’s lives, translating lived experience into practical insights that improve products, services, systems and policy.

I joined Three Hands in early 2025 in the role of Project Manager, taking on a new challenge to be part of a small and dynamic team working to connect businesses and the society around them for mutual benefit.

I joined Three Hands in 2024 as the Project Coordinator, providing support across a number of projects. My career began in the charity sector, where I developed a passion for creating meaningful change.

I joined Three Hands in early 2026 as a project manager, providing mutual value to communities and businesses. Before joining Three Hands, I worked in the charity sector leading on community building, project coordination, and impact tracking.

Since graduating with an English degree from the University of Bristol, I’ve explored a range of sectors and roles, from content writing for a health and wellness brand, to leading communications for a children’s charity, and even dabbling in the media industry.

My role at Three Hands focuses on growing our Lived Experts Research Community. I’m excited to connect with people from all walks of life and support them to share their experiences and have their voices heard by those who can create real change. I’m motivated by the opportunity to work closely with such a diverse and inspiring group of individuals and to help shape a more accessible and inclusive world.

I joined Three Hands in July 2026 as Project Coordinator, supporting the project management team while leading my own projects. Previously, I worked with community-level charities, including Age UK, in volunteer coordination, partnership work and social prescribing. I am excited to continue working at the community level while helping Three Hands drive a large-scale, long-lasting impact.

I cut my sustainability teeth with a track record of helping PLCs and not-for-profits practically apply the principles of social, environmental and economic value to their business model.

Sue joined Three Hands as an Associate in 2022 and contributes to our social insight programmes as a facilitator and writer.

Sian has been an associate of Three Hands since 2016. She is a facilitator and coach helping organisations create environments that encourage people to develop and succeed and operate as a ‘force for good’ in the world. Her focus is to help create workplaces, communities and societies where both people can flourish.

I believe ideas can come from anywhere and that bringing businesses and non-profit organisations together under common goals improves society.

Having originally trained as a designer, I’ve learnt that the best creative processes can generate transformative outputs more quickly and that inclusive design thinking should be business as usual.

I’m a freelance artist and illustrator who specialises in creating live bespoke artwork at events, meetings and conferences. I’ve worked on every Three Hands Insight ‘immersive innovation’ programme, helping people to express their ideas, bringing prototypes to life, giving participants graphic illustrations that represent the solutions they’ve devised.