‘Critical friends’ workshops with subject matter experts from the third sector and the people they support.
Immersive innovation for deep insight and experience of an issue, creating solutions with charities and their users.
People panels providing ongoing access to consumers affected and with useful things to say.
CUSTOMER THEMES
By 2030, one in five people in the UK will be aged 65 or over.
The world is going digital, but 11.3m adults in the UK are classed as digitally excluded.
An estimated 4 million older adults in the UK have a limiting long-standing illness, equating to 40% of all people aged over 65
Life costs you an average of £583 more per month if you’re disabled.
10 million households in the UK have no savings.
At least 49% of the UK population have chosen not to buy a particular product or shop at a particular outlet because of concerns about its ethical reputation.
Statistic sources
CASE STUDIES
https://www.threehandsinsight.co.uk/wp-content/uploads/santander-1.png 200 340 Three Hands Insight https://threehandsinsight.co.uk/wp-content/uploads/LOGO@2x.png Three Hands Insight2019-06-03 14:48:262020-02-13 11:43:33From lived experience to customer strategy
https://www.threehandsinsight.co.uk/wp-content/uploads/RL-logo-342-x-202.jpg 202 345 Three Hands https://threehandsinsight.co.uk/wp-content/uploads/LOGO@2x.png Three Hands2017-09-05 17:27:112019-06-20 21:07:13Life insurance and cancer
https://www.threehandsinsight.co.uk/wp-content/uploads/mg-prudential.png 200 340 Three Hands https://threehandsinsight.co.uk/wp-content/uploads/LOGO@2x.png Three Hands2018-10-18 15:08:222020-02-13 12:17:04Vulnerability and pensionsAgeing Population | Age UK, Later Life in the United Kingdom 2019, May 2019 |
Digitally Excluded | Lloyds Bank, UK Consumer Digital Index 2018, May 2018 |
Health | Age UK, Later Life in the United Kingdom 2019, May 2019 |
Disability & Accessibility | Scope, The Disability Price Tag 2019, February 2019 |
Financial Vulnerability | The Money Charity, The Money Stats, April 2018 |
Ethical Consumption | Ethical Consumer, Markets Report 2018, June 2018 |
